Account Balance issue

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baco35
Posts: 4
Joined: Tue 26. 3. 2013, 09:04:02

Account Balance issue

Post by baco35 »

Hi,

I just added a 2nd sportsbook to my betmagnet and after setting the balance with a bonus, both my sportsbooks now display a balance of $0. Any idea why that is?
baco35
Posts: 4
Joined: Tue 26. 3. 2013, 09:04:02

Re: Account Balance issue

Post by baco35 »

Seems the creation added a transaction to the existing book to make the balance 0. I deleted that transaction and things are back to normal.
Still strange why this happened........
Betmagnet
Site Admin
Posts: 134
Joined: Sun 17. 10. 2010, 23:10:23
Contact:

Re: Account Balance issue

Post by Betmagnet »

Thank you for bringing this to our attention. We will try to look into this but we would appreciate if you could send us a screenshot of the original problem to info@betmagnet.com. We haven't come across an issue with sportsbook balances so far.
baco35
Posts: 4
Joined: Tue 26. 3. 2013, 09:04:02

Re: Account Balance issue

Post by baco35 »

I must have done something wrong myself. I have since added several sportsbooks with no issues.

Thank you.
amok01
Posts: 7
Joined: Wed 3. 4. 2013, 13:35:13

Re: Account Balance issue

Post by amok01 »

Hi. Do you know whti this combo is not counting progit despite both games are graded as win?

http://www.betmagnet.com/my-bets_slip.php?id=164197
Betmagnet
Site Admin
Posts: 134
Joined: Sun 17. 10. 2010, 23:10:23
Contact:

Re: Account Balance issue

Post by Betmagnet »

amok01 wrote:Hi. Do you know whti this combo is not counting progit despite both games are graded as win?

http://www.betmagnet.com/my-bets_slip.php?id=164197
Hello, everything seems to be counted correctly on that slip.

If you still see any mistake, please contact us with details. You can do it via e-mail (info@betmagnet.com), personal message here on the forum or via the mistake/suggestion form (link to it is in the footer of every page).
Betmagnet
Site Admin
Posts: 134
Joined: Sun 17. 10. 2010, 23:10:23
Contact:

Re: Account Balance issue

Post by Betmagnet »

Issue resolved, thank you ;)
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